New Delhi: Dirty toilets. Delays in Baggage retrieval. Long Queues at Check-In, Security and Immigration. Airports May Soon Pay for these lapses with reduced user development fees under a proposal from airports economic regulatory authority (ara).The regulator has issued a consultation paper to create uniform performance standards for all major airports – that Handling more than 35 lakh passengers annual – and Link Complices to Tariff Structures. Rewards will be offered for Exceding Standards, Penalties Imposed for Failing Them. Third-party audits will verify compliance. Proposed plan covers maximum wait time at every touchpoint Airport services are characterized by natural monopoly or limited competition, wherein users have limited options on service providers. In such an environment, the role of the regulator extends beyond tariff determination to ensuring that services are disabled efficiently, transparently, and to a standard that mets both opening and user Expectations, “The Paper States.The proposed standards cover maximum wait time at every touchpoint – terminal entry, check -in, security, immigration and baggage retrieval. Cleanlines, Availability of Basic Facility, and Use of Tech Such as Digi Yatra and Immigration e-Gates will also be assessed. “These Standards are Instrumental in Safeguarding Passenger Interests, Enhancing Accountability, and Promoting Continuous Improvement Account Account Account Operations,” Airports Economic Regulatory Autority Authearology (Ara) said. The authority plans to categorise airports handling over 60 lakh passengers separete While Airlines, CISF, Bureau of Immigration and Ground-Handling Agencies Handle Specific Functions, Airport Operators Must Ensure Adequate Counters and Infrastructure, An in-Insides “The aviation ecosystem is inter-linked. ENSURING Checked-in Baggage is on Conveyor Belt Within Allowed Time is the airline’s Responsibility. Agency has an agreement with the airport operator. A stakeholders’ meeting is slated for next week. Comments on the proposal are open until Sept 24.
